What is your policy on returns?
We understand that you may occasionally wish to return your purchases. We’ll be happy to help you with the process. When it’s delivered, please make a full inspection before sign on our delivery invoice. And no warranty for our products unless specified.
We do not accept:
– Products damaged by misuse or showing signs of wear, even if they are still under warranty.
– Products you wish to exchange for a different colour or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).
-From 7th date to the date of delivery or before delivery, if the products are faulty, we will exchange it for you for free.
-If you request a return and refund, for card payment, we will charge 3% of product price and 2% for returning fee. For cash payment, we charge 2%.
– Make sure you return your products in their original packaging within 7 days of delivery. Double-check that you’ve included the original invoice, as well as all the accessories, promotional gifts and warranty cards that came with your order.
The crew can take 1-7business days to collect your returns and process your request. If you’ve paid by Credit or Debit Card, your refund will be credited back to your card or account within 1-7 days, depending on your bank. If you’ve paid by cash, our crew will contact you to our showroom to collect your cash.