Privacy Policy

At Swin Fzco we are committed to safeguarding and preserving the privacy of our visitors.
This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.
We do update this Policy from time to time so please do review this Policy regularly.

Information We Collect and How We Use It

There are three general categories of information we collect: (1) Information you give to us; (2) Information we automatically collect when you use the Site; (3) Information we collect from third parties.

We use your information in several different ways and what we do with your it depends on when we collect it and what we collect.

1. Information you give to us

Information you give to us includes details such as your contact information like email address, mailing address, phone number, your account details like password, date of birth, gender, location, preferred language, your payment information like credit/debit card number, security/CVV code, expiration date, your financing information that includes but not limited to your Emirates id number, date of birth and income, your contact history with us such as service call recordings, chat and instant messages, or communications with our social media channels, product reviews, forum posts, survey responses, participation in promotions, and other user-generated content.

Treatment of such information:

We need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the Site and to fulfill our contract with you when you place an order. We also use this information to deliver important account information to you, such as order confirmations and notices, changes to account settings, and notices about the Site, or the terms and policies that apply to them.

We use your payment information to process payments, fulfill orders, provide refunds and comply with applicable law.

We collect your financing information on behalf of the financing provider you choose and send the information to that financing provider to facilitate your application to financing products.

We use your communications and contact history with us, as well as other information such as additional profile information, to operate, protect, improve and optimize the Site and to personalize, customize and improve your experience.

2. Information we automatically collect when you use the Site

Information we automatically collect when you use the site includes details such as your IP address, crash data, cookie data, location data, mobile GPS information, the length of time you spend on the site, your browsing history, page/product views or clicks, what you bought and what you’ve placed in your cart or saved, and other such ‘General Information’.

Treatment of such information:

We use your log data and device information to operate, protect, improve and optimize the Site and to personalize and customize your experience. We use automatically collected information to create and maintain a secure online shopping environment. We use your saved products to help you make a purchase, and we use your purchase history to uphold our contract with you and ensure that you’ve had a great customer experience.

We may use automatically collected information to perform internal analytics, train our staff, detect and prevent fraud for quality assurance and improve our services and offerings.

We may use automatically collected information such as cookies and similar technologies to provide the most relevant advertising to you.

Cookies policy

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer fin order to assist us in improving our website.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.
You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.
Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

3. Information we collect from third parties

Information we collect from third parties, includes information provided by you to third party services and linking, connecting, or logging into the Site with your Google, Facebook, Instagram or Twitter accounts. Such information includes your email address, mailing address, phone number and password, your social media handles and other information such as demographic data, fraud detection information and information about you and your activities, experiences and interactions on and off the Site.

Treatment of such information:

We will use information from third party services if you register with us using other services, such as Facebook or Google, including Google’s one-tap login service. Connecting to third-party applications or services is optional. If you create your account by connecting through another service, we will collect public information from that connected account to help complete your profile.

We may use information we collect or receive from third parties to deliver and personalize our communications with you, or to administer rewards, surveys, sweepstakes, contests or other promotional activities.

The site may contain links to other websites. Please be aware that Swin Fzco is not responsible for the privacy practices of third party websites not operated by Swin Fzco, and cannot guarantee the security of any of your Personal Information collected there. Swin Fzco encourages you to read the privacy statements of each and every third party website that collects your Personal Information.